During the ICICI Bank Canada, we feel into the providing the greatest solution to your consumers. You can expect customers that have effortless access to information, products, therefore the means to get their complaints resolved. When you have a criticism towards goods and services from ICICI Bank Canada i encourage one stick to the processes below. You can even improve your complaint with additional recommendations any time. You can strategy one external or internal authorities truly at any go out.
If you have something otherwise discovered difficulty, please telephone call our 24-hours Buyers Contact Center cost-totally free at the step 1-888-424-2422 out of Canada or perhaps the U.S., at the 1-800-200-3340 off Asia, on 108001402844 out-of Southern area China, in the 108007142825 from North Asia, on 12280928 off Vietnam, at 180011102974 from Philippines, during the 1-416-847-7979 from elsewhere (phone call collect) or e-mail all of us from the
To own mortgage associated concerns, excite get in touch with our very own Home loan Customers Contact Centre cost-totally free during the step 1-866-726-0825 (8 good.yards. to 8 p.yards., nationally, Tuesday so you’re able to Saturday), otherwise by the facsimile on 1-866-399-3018, or of the elizabeth-mail during the
In the event your resolution you get will not see their standard, you may also make to the Direct away from Support service during the
Please quote your Service Request (SR) Count or their Home loan Membership Count in all your correspondence to help us aid you most readily useful.
Whenever you are dissatisfied for the resolution, you will then contact ICICI Financial Canada’s Complaints Officer by the post otherwise current email address. The brand new Complaints Manager usually accept all your correspondence within this a couple company times of acknowledgment thereof and will function upon end away from a good detailed investigation. The ICICI Lender Canada Issues Manager shall be called at the:
Filing a grievance
For those who have unanswered questions, or unresolved issues otherwise grievances concerning manner in which individual information is accumulated, utilized, otherwise expose from the ICICI Financial Canada, you can also get in touch with ICICI Bank Canada’s Privacy Manager by the post otherwise current email address. Work of your own Confidentiality Administrator are an inside independent human body situated to handle privacy issues. The latest Privacy Officer tend to know any telecommunications in this a few team days of bill and you may perform on completion away from reveal research. A copy in our Visitors Privacy Password exists from the all of our ICICI Bank Canada work environment or from our Privacy Administrator. The brand new ICICI Lender Canada Privacy Administrator shall be called from the:
When the, once desire almost every other avenues, you then become installment loans Arkansas your problem has been unsolved, you could contact any office of Senior Issues Manager within the creating or from the phone. Any office of one’s Elder Problems Manager was an interior separate human body which is based as in keeping with industry standards to own fixing issues.
Issues out of prospective tied up offering means should also be addressed by way of any office of Elderly Issues Administrator. The new Elder Grievances Manager will admit all of your communication inside two business days from receipt and certainly will next have a look at the questions having ICICI Lender Canada for you. You may rest assured that brand new Older Issues Manager food every problem otherwise situation with all of due idea. The services of the Senior Problems Administrator is actually free of charge. The newest ICICI Lender Canada Older Issues Officer are going to be contacted from the:
If you are not satisfied with the action removed from the ICICI Lender Canada to answer their matter, please get in touch with an outward independent body for additional recommendations.
Submitting a complaint with Additional Separate Regulators
Ombudsman for Financial Services and you can Assets Certain issues you to definitely are nevertheless unresolved once getting reviewed of the ICICI Bank Canada Elderly Issues Officer could be led to your Ombudsman for Banking Features and you will Investments (brand new “Canadian Financial Ombudsman”). The OBSI was an independent place of work responsible for assisting financial consumers employing concerns. If you wish, the fresh ICICI Lender Canada Older Grievances Officer can help you into the forwarding your own issues into the OBSI.
Mail: Ombudsman to possess Financial Qualities and you may Expenditures 20 Queen Roadway Western, Suite 2400 P.O. Field 8 Toronto, Ontario, M5H 3R3 Toll-free: 1-888-451-4519 Cost-totally free Fax: 1-888-422-2865
This new Financial Individual Agencies out of Canada The fresh Monetary Consumer Agency off Canada (FCAC) means federally managed creditors (along with banking institutions) follow federal individual shelter regulations, also it looks at one complaint that identifies a possible breach. If you have an issue regarding a possible violation out of an excellent individual coverage laws, a community connection, otherwise market code out of run, you can also discuss the issues on FCAC.
Mail: Financial Consumer Department out of Canada 427 Laurier Path West fifth Floors Ottawa, Ontario K1R 1B9 Toll-free: English: 1-866-461-FCAC (3222) French: 1-866-461-ACFC (2232)
Work of Privacy Commissioner away from Canada If you were to think suitable action was not removed from the ICICI Lender Canada Confidentiality Administrator to respond to their privacy issues, you should contact any office of Confidentiality Administrator away from Canada (OPCC). The fresh new OPCC is actually a separate work environment guilty of assisting users that have the confidentiality issues. Should you desire, this new ICICI Bank Canada Privacy Administrator can assist you in forwarding the inquiries on the OPCC.
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